You can schedule your first Ecopicks pickup on our website. Alternatively, text before 7 PM for a same-day pickup. If you need help, email us anytime
What can I expect to happen on my first Ecopicks?
On your first Ecopicks, our team will arrive at the scheduled time to pick up your laundry. We'll handle everything from there!
Can I receive a delivery if I’m not home?
Pickup and delivery times depend on your neighborhood. Some areas may require next business day delivery for larger laundry.
Will my clothes be washed or dried with other customers' clothes?
Yes, you can enable the Ecopicks Drop settings on your account to designate a safe location for delivery. A Release of Liability is required to use this feature.
I want my laundry washed, dried, and folded a specific way; is that possible?
Yes! You have full control over how your laundry is done, including water temperature, detergent type, and drying/folding preferences.
What if I have special instructions one week?
Log into your account and update your laundry preferences with notes in the “Laundry Instructions” or “Folding Instructions” fields.
Can I get my Wash & Fold turned around next day?
Yes, most Wash & Fold services can be turned around the next day, depending on the size of your order.
How does Ecopicks ensure quality?
We wash and dry all laundry separately and allow you to customize your preferences to ensure the highest quality results.
Can I put my pickups on hold while I’m on vacation or out of town?
Yes, you can log into your account and place your account on “Vacation Hold” until you return.
Do you offer weekly or recurring laundry services?
Yes, we offer weekly and recurring laundry services at $1.99 per pound, with a 20 lb minimum.
What happens if you lose or damage some garments?
Notify customer service within 48 hours of laundry being returned. We are not responsible for items lost or damaged by weather after drop-off.
How much does your service cost?
Regular weekly customers are charged $1.99 per pound, while “by request” customers are charged $2.15 per pound. Dry cleaning and large bedding items are priced by the piece.
What is the best way for me to tell my friends about Ecopicks?
Share your positive experience on social media or refer them directly to our website to sign up!
Is there a delivery charge?
There are no pickup or delivery fees, although some areas may have service fees due to challenges in servicing.
Is there a minimum order size for Wash & Fold?
The minimum order is 17 lbs for wash and fold, and a minimum charge of $40.00 for dry clean only orders. Additional fees may apply for baby or kid clothing in some locations.
I missed my pickup day. Is there a missed pickup fee?
Yes, if you forget to leave your laundry out or cancel the day of pickup, we may charge a $40.00 missed pickup fee.
Is there any contract or long-term commitment?
No, you can cancel or suspend your account at any time without a contract.
How often can I change or update my laundry profile?
You can update your laundry profile as often as you like.
What if I am not home when you pick up and deliver?
Just leave the laundry somewhere accessible and log into your account to edit your Pickup/Delivery Instructions.
Do you sell laundry bags?
Yes, we sell laundry bags made of 100% nylon that hold up to four loads of laundry. Purchases are non-refundable.
When is the latest I could schedule a pickup?
We prefer pickups to be scheduled by 8:00 am on the day of the pickup.
Is there any way that Ecopicks could remind me to leave my laundry out for delivery?
Yes, we send email and text reminders 24 hours before scheduled pickups.
I forgot to leave my laundry out on pickup day. What should I do?
Contact Customer Service at (xxx) xxx-xxxx or email us. We will try to arrange for a pickup if our drivers are still in your area.
Could you pick up and deliver to my place of work?
Yes, many customers have laundry picked up and delivered to their workplace.
It's raining outside, and I'm afraid my clean laundry will get wet. What should I do?
We double-bag your laundry to protect it from the elements, but we can't be responsible for damage after drop-off.
If there’s severe weather and the roads are unsafe, will my laundry be returned on time?
We will return your laundry as soon as it's safe to do so and will keep you updated via phone, email, or text.
What is the turnaround time?
The turnaround time typically is the next day, but larger loads may take longer.
